{"version":"1.0","provider_name":"Blarlo blog","provider_url":"https:\/\/blog.blarlo.com\/en\/","author_name":"\u00d3scar Mart\u00edn","author_url":"https:\/\/blog.blarlo.com\/en\/author\/oscar\/","title":"Advice on setting up a multilingual support team","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"tI6GJT6bOe\"><a href=\"https:\/\/blog.blarlo.com\/en\/advice-on-setting-up-multilingual-support-team\/\">Advice on setting up a multilingual support team<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blog.blarlo.com\/en\/advice-on-setting-up-multilingual-support-team\/embed\/#?secret=tI6GJT6bOe\" width=\"600\" height=\"338\" title=\"&#8220;Advice on setting up a multilingual support team&#8221; &#8212; Blarlo blog\" data-secret=\"tI6GJT6bOe\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blog.blarlo.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/blog.blarlo.com\/wp-content\/uploads\/2024\/08\/annie-spratt-QckxruozjRg-unsplash-2-scaled-e1641808661680.jpg","thumbnail_width":640,"thumbnail_height":427,"description":"The Internet has opened doors to products all around the world. No matter where the seller and the buyer are, the network has connected them together. There are numerous points in the sales process in which the buyer may need advice from the customer support team of the company concerned. One of the main barriers to providing support is the language. blarlo would like to share with you some key points so that your customer service team can be multilingual and just as efficient in any of the working languages. It is vital that you determine who your target audience is in order to know which languages \u200b\u200byou have to focus on in terms of translating your website and providing appropriate customer support. If your company deals predominantly with customers based in Brazil then you should have a customer service team which speaks Portuguese, specifically Brazilian Portuguese. Remember that each country has their own cultural and linguistic peculiarities which you must respect. If a customer has a question during the purchase process or the subsequent after-sales care, the FAQs that appear on the company&#8217;s website are your first obstacle. The FAQ page allows your customer\u2019s to solve their queries as [&hellip;]"}